Assisted Pearing | OS X High Sierra
Before you start the assisted install, you must contact our support team at email@example.com. Our customer support agents are available every week day from 9 AM to 7 PM EST, weekends 9AM to 5PM EST. PLEASE DO NOT START THIS PROCESS IF YOU HAVEN'T SCHEDULED AN ASSISTED INSTALLATION!
Create a Time Machine Backup
A Time Machine backup is a necessary safeguard to the Pearing process. Make sure that your Time Machine backup is enabled and up-to-date. DO NOT skip this step
All MacBooks have the ability to "Time Machine Backup". For information on how to enable your MacBook's existing backup, click the video or follow a tutorial below:
In addition to a Time Machine backup, a cloud backup option like this one can be used.
Shut Down your computer. You can press the power button or go to the Apple menu bar and click Shut Down. Pleaso also unplug any external drive, leave only TarDisk.
Boot into Recovery Mode
With the TarDisk plugged in, restart your computer into Recovery Mode:
(1) First, turn off your Mac by pressing and holding the power button for a few seconds.
(2) Once it's off, press the power button once to turn your Mac back on. Immediately press and hold the Command (⌘) + R keys when you hear the startup sound to start your Mac from OS X Recovery. Keep these two keys held down until you see an Apple logo or globe appear.
From the Menu Bar of the "OSX Utilities Screen", click on Utilities and choose Terminal.
Use the diskutil list internal command to identify your internal drive and TarDisk.
Type diskutil list internal in Terminal and press enter/return. You should get some results.
Take a Picture and contact our support
After running the command, please take a picture of your Terminal screen and forward to firstname.lastname@example.org. Our support team will help you get your TarDisk peared in no time!